Willievon Kajwang
AI Data Analyst & Risk Management Specialist
Nairobi, KE.About
Highly analytical and results-driven professional with expertise in data analysis, risk management, and communication, adept at leveraging AI and data-driven insights to enhance operational efficiency and strategic decision-making. Proven ability to deliver 100% accurate, confidential reports and facilitate impactful training for 200+ individuals, driving compliance and fostering digital literacy. Skilled in advanced data analysis tools (SQL, Power BI) to support critical risk assessments and optimize humanitarian operations.
Work
Scale AI
|Prompt-Response Curator & Risk Data Analyst (Financial AI Trainer)
Remote, Remote, US
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Summary
Led AI model refinement and data curation for financial and technical domains, significantly improving accuracy, performance, and operational efficiency while reducing support tickets.
Highlights
Refined machine-generated AI responses, enhancing logic and accuracy to reduce customer support tickets by 90% through advanced automation features.
Streamlined AI model output review processes, decreasing critical errors by 95% and improving contextual understanding for complex user queries.
Curated and enhanced financial/economic prompts for AI training models, ensuring high data accuracy that tripled revenue streams.
Provided precise corrections to AI-generated responses with 99.9% accuracy, transforming raw inputs into structured outputs for advanced machine learning applications.
Collaborated cross-functionally with global teams to optimize workflow processes by 55%, significantly improving turnaround efficiency and overall AI performance.
PaCrusoe Production
|Customer Service & Communication Documentation Specialist
Zurich, Zurich, Switzerland
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Summary
Transcribed and documented technical support content and conducted research, improving AI reliability, client satisfaction, and report quality through meticulous communication and domain expertise.
Highlights
Documented and formatted technical support scenarios, increasing client satisfaction rates by 40% and bolstering AI reliability for real-world applications.
Authored and transcribed over 100 in-depth prompts daily, maintaining 100% context accuracy and strict confidentiality for sensitive information.
Coordinated efforts to integrate domain expertise in configuring and maintaining operating systems and office automation, significantly enhancing the AI knowledge base.
Conducted extensive background research, improving report quality by 15% and delivering deeper, actionable insights for clients.
Volunteer
Community Initiatives
|Digital Skills Workshop Facilitator & Program Collaborator
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Summary
Led digital literacy initiatives and collaborated on educational program development, empowering over 200 youth and fostering community development.
Highlights
Facilitated impactful digital skills workshops for over 200 youth, successfully bridging technology literacy gaps and enhancing community digital proficiency.
Collaborated with community leaders to develop and implement localized educational programs, directly addressing key skill gaps and fostering sustainable community development.
Education
University of Nairobi
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Bachelor
Economics & Statistics
Grade: Second Class Honors – Upper Division
Languages
English
Swahili
Certificates
Data Analysis Certificate
Issued By
Mathematics Association of University of Nairobi (MANU)
Skills
Data Analysis & AI
SQL, Power BI, Excel, AI Content Review Tools, Data Accuracy, Data Curation, Prompt Engineering, Machine Learning Support.
Risk Management & Security
Risk Assessments, Safety & Security Monitoring, Security Risk Analysis, Emergency Preparedness, Incident Reporting, Confidentiality.
Communication & Operations
Communication & Report Writing, Stakeholder Collaboration, Operational Efficiency, Documentation, Knowledge Management, Workflow Optimization.
Training & Development
Training Delivery, Digital Literacy, Program Development, Workshop Facilitation.
Humanitarian Principles
Humanitarian Access Support, Humanitarian Principles, Safeguarding.
Software & Tools
Microsoft Office Suite, Windows, macOS, Remote Desktop Tools, Zendesk, Jira, Slack, MS Teams, SurveyCTO, Google Forms, KOBO.
References
Pascal Haefeli
Manager- PaCrusoe Production, pasna@proton.me